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Legal clarity for your account

Our legal page sets out how your account, wallet records, privacy choices and support requests are handled when you use 818king in Malaysia.

Malaysia access termsPrivacy request pathWallet record handlingSupport contact route

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How our legal terms apply

818king Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These legal terms explain the relationship between you and 818king when you create an account, enter the lobby, keep a wallet balance or contact us about a record. They cover account checks, acceptable use, payment records, privacy requests, cookie choices, service availability and how disputes are

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raised. We apply these terms alongside Malaysia-facing payment flows such as Touch 'n Go, GrabPay, Boost dan FPX, but access is always subject to the law that applies where you are. If a feature, table, market or wallet action is not allowed in your location, we
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may restrict it, pause it or ask for extra account checks. You should read these terms before opening an account because they explain what we collect, why we keep it and how you can ask us to correct or remove details where the law allows.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Three paths for legal help

Legal questions need a clear route, not a guess. Use the path that matches your request so we can find the right account record, wallet entry…

DATA HANDLING

Six ways we handle policy matters

Legal handling is part of the account flow from the first login. We keep records that help verify ownership, process wallet actions, respond to privacy requests and protect the site from misuse.

Account identity checks

Before we discuss legal records, we check that the request comes from the account holder. This may include confirming registered contact details, recent wallet references or a security step already linked to your account.

Payment record matching

Wallet entries are matched against Touch 'n Go, GrabPay, Boost dan FPX references, timestamps and amounts. This helps us trace disputes without exposing unnecessary banking details inside ordinary support threads.

Cookie choices

Cookies help keep sessions active, remember basic preferences and protect logins from repeated failed attempts. You can adjust browser settings, although some account pages may not work correctly if essential cookies are blocked.

Retention periods

We keep account and wallet records only for the period needed for legal, security, transaction and dispute purposes. When a record no longer has a valid reason, we remove it or separate it from direct account identity.

Security controls

Access to legal and privacy files is limited to team members who need the record to answer your request. We log handling steps so changes to account data can be traced internally.

Change requests

If your name, contact detail or wallet reference is wrong, contact us with the corrected detail and proof of ownership. We will explain whether the record can be updated, restricted or kept unchanged by law.

Answers about your legal rights

The answers below explain common legal requests linked to your account, privacy record and wallet activity. They are written for Malaysia-facing access and do not replace legal advice. If your situation involves a court order, regulator letter or formal dispute, contact us with the document reference so we can route it correctly.

Access and eligibility depend on local law and are available where local law permits. We may restrict account access, wallet actions or certain game areas if your location, identity checks or legal requirements do not allow them.

We may keep registration details, login records, wallet references, support messages and security logs. These records help us verify ownership, answer disputes, meet legal duties and protect your account from unauthorised access.

Yes. Send a privacy request through support and confirm the account is yours. We will explain what personal data we hold, why it is kept and whether any record cannot be shared for legal or security reasons.

Contact support with the corrected detail and evidence that links you to the account. We may update contact fields, flag past records or keep transaction history unchanged when legal recordkeeping requires it.

We match wallet entries to the transaction reference, amount and time supplied by the payment channel. Support can check missing or duplicated records, but we may need identity checks before discussing account-specific details.

You can ask us to remove personal data where the law allows. Some wallet, security or dispute records may need to stay for a required period before they can be deleted or separated from your account identity.

Send formal notices through the legal contact path with your name, account reference and document details. We review the request, confirm the right handling team and reply through the contact channel linked to your account.

Legal clarity for your account

Three paths for legal help

Six ways we handle policy matters

Account identity checks

Payment record matching

Cookie choices

Retention periods

Security controls

Change requests

Answers about your legal rights

01 What law applies when I use 818king?

02 What personal data do you keep for legal reasons?

03 Can I ask to see my account data?

04 How do I correct wrong account details?

05 How are Touch 'n Go or GrabPay records handled?

06 Can I ask for data to be removed?

07 Who handles formal legal notices?

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